PRIVACY NOTICE
About this Privacy Notice
Here For You Home Care Limited is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with UK data protection law.
This Privacy Notice explains what personal information we may collect, why we collect it, how we use and protect it, who we may share it with and the rights you have over your information.
This notice applies to people who use or enquire about our services, their relatives or representatives, visitors to our website and other people whose personal information we may need to process in connection with providing our services.
Who we are
Here For You Home Care Limited
3 Langdale Road
Lytham St Annes
FY8 2LL
Telephone: 01253 202717
Email: info@hereforyouhomecare.co.uk
Last reviewed: September 2026
WHAT INFORMATION WE MAY COLLECT
The personal information we collect will depend on your relationship with us and the support or services you receive or enquire about.
We may collect information such as:
• Your name, address, telephone number and email address
• Your date of birth and emergency contact details
• Information provided when you contact us or make an enquiry
• Details about the care and support you need, your preferences and daily routines
• Health and medication information where this is necessary to provide safe and appropriate support
• Details of your GP, healthcare professionals or other people involved in your support, where relevant
• Care records, visit notes and information relating to the support we provide
• Information about relatives, representatives or other authorised contacts
• Payment and billing information where applicable
• Information you provide through our website contact forms
• Records of communications between you and Here For You Home Care
Some of the information we process, particularly information about your health, is classed as special category personal data and receives additional protection under data protection law.
WHERE WE GET YOUR INFORMATION FROM
We may receive personal information directly from you or, where appropriate, from someone involved in arranging or supporting your care.
This may include information provided by:
• You directly
• A family member, representative or someone authorised to act on your behalf
• Health or social care professionals involved in your care or support
• Hospital or discharge teams when support is being arranged for your return home
• Other organisations involved in arranging or funding your care, where applicable
• Our website contact forms and other communications you send to us
Where information is provided to us by someone else, we will handle it in accordance with data protection law and only use information that is relevant to the purpose for which it was provided.
WHY WE USE YOUR INFORMATION
We only use personal information where we have a clear and lawful reason to do so.
We may use your information to:
• Respond to enquiries about our services
• Assess and understand your care and support needs
• Plan, arrange and provide agreed care and support
• Keep accurate records of the support we provide
• Support the safe management of medication where this forms part of your agreed care
• Communicate with you and, where appropriate, your authorised family members or representatives
• Liaise with health and social care professionals involved in your care where appropriate
• Manage appointments, visits and changes to your support
• Process payments and maintain appropriate financial records
• Safeguard the people we support and respond appropriately to concerns
• Meet our legal, regulatory and contractual responsibilities
• Manage complaints, concerns and requests relating to your information
OUR LAWFUL BASES
Depending on why we are using your information, our lawful basis under UK data protection law may include:
Contract – where processing is necessary to provide services you have asked us to provide or to take steps at your request before those services begin.
Legal obligation – where we need to use information to comply with a legal requirement.
Legitimate interests – where using information is necessary for the legitimate operation of our service and your rights and interests do not override those interests.
Consent – where we have specifically asked for your consent and consent is the appropriate lawful basis. Where we rely on consent, you can withdraw it.
Vital interests – in limited circumstances where processing is necessary to protect someone's life.
HEALTH AND OTHER SPECIAL CATEGORY INFORMATION
Some information we process, particularly information concerning health, receives additional protection under data protection law.
Where we process special category information, we will only do so where an appropriate condition under data protection law applies. This may include processing that is necessary for the provision or management of health or social care, where the relevant legal requirements are met.
We will only collect and use special category information where it is necessary and relevant to the purpose for which it is required.
WHO WE MAY SHARE YOUR INFORMATION WITH
We respect your privacy and will only share personal information where there is a legitimate and lawful reason to do so.
Depending on your circumstances, we may share relevant information with:
• Members of the Here For You Home Care team who need the information to provide or manage your support
• Authorised family members, representatives or advocates, where you have agreed to this or another lawful basis applies
• Health and social care professionals involved in your care, where appropriate
• Hospitals and discharge teams where this is necessary to arrange or coordinate support
• Local authorities, commissioners or other organisations involved in arranging or funding your care, where applicable
• Professional advisers, such as accountants or legal advisers, where necessary
• Organisations that provide services or systems to us, such as our care-management software and secure IT services
• Regulators, safeguarding authorities, law-enforcement agencies or other public bodies where we are legally required or permitted to share information
We will only share information that is necessary and relevant for the purpose, and we take appropriate steps to protect your information when it is shared.
We do not sell your personal information to third parties.
HOW WE KEEP YOUR INFORMATION SECURE
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure.
Measures may include:
• Limiting access to personal information to people who need it for their role
• Using secure systems and password-protected accounts
• Appropriate security controls for electronic records and devices
• Secure storage and handling of paper records where these are used
• Staff training and guidance on confidentiality and data protection
• Taking appropriate steps to ensure organisations processing information on our behalf also protect it securely
We regularly consider the security of the information we hold and take reasonable steps to maintain its confidentiality, integrity and availability.
HOW LONG WE KEEP YOUR INFORMATION
We only keep personal information for as long as it is necessary for the purpose for which it was collected and to meet any legal, regulatory, contractual or safeguarding requirements that apply to us.
Different types of information may need to be kept for different periods. We consider the nature of the information, why we hold it and any applicable legal or regulatory requirements when deciding how long it should be retained.
When personal information is no longer required, we will securely delete, destroy or anonymise it where appropriate.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you have a number of rights over your personal information. Depending on the circumstances, these may include:
Right to be informed – You have the right to know how and why we collect and use your personal information.
Right of access – You can ask us whether we hold personal information about you and request a copy of that information.
Right to rectification – You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to erasure – In certain circumstances, you can ask us to delete your personal information. This right is not absolute and there may be circumstances where we are required to retain information.
Right to restrict processing – In certain circumstances, you can ask us to restrict how we use your personal information.
Right to object – You may have the right to object to certain ways in which we use your personal information. You have an absolute right to object to your personal information being used for direct marketing.
Right to data portability – In certain circumstances, you may be able to ask us to provide personal information you have given us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.
Rights relating to automated decision-making – You have rights relating to certain decisions made solely by automated means that have legal or similarly significant effects.
HOW TO EXERCISE YOUR RIGHTS
If you would like to exercise any of your data protection rights or have a question about how we use your personal information, please contact us:
Here For You Home Care Limited
3 Langdale Road
Lytham St Annes
FY8 2LL
Telephone: 01253 202717
Email: info@hereforyouhomecare.co.uk
We may need to ask for information to confirm your identity before responding to a request.
We will respond to requests in accordance with the timescales required by data protection law.
COMPLAINTS ABOUT HOW WE USE YOUR INFORMATION
If you have a concern or complaint about how Here For You Home Care has collected, used, stored or shared your personal information, please contact us so we can look into your concerns.
Here For You Home Care Limited
3 Langdale Road
Lytham St Annes
FY8 2LL
Telephone: 01253 202717
Email: info@hereforyouhomecare.co.uk
We will handle data protection complaints in accordance with applicable data protection law and our complaints procedure.
If you remain unhappy with how we have handled your personal information or your complaint, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Telephone: 0303 123 1113
https://ico.org.uk/global/privacy-notice/your-right-to-complain
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to help it function properly and, with your permission, to understand how visitors use our website and help us improve it.
Some cookies are necessary for the website to work correctly. Where cookies are used for analytics or tracking and consent is required, these will only be used after you choose to accept them through our cookie banner.
You can choose to accept or decline optional cookies when you visit our website.
CHANGES TO THIS PRIVACY NOTICE
We keep this Privacy Notice under regular review to make sure it remains accurate and up to date.
We may update this notice if the way we use personal information changes or if there are changes to data protection law or guidance. Where appropriate, we will bring significant changes to the attention of the people affected.
Last reviewed: September 2026