Our clients can contact us for support 24 hours a day, with no additional call-out charge.
With the client's permission, authorised family members can access relevant care information through our care software at no additional cost.
We don't add fuel or standard travel charges to your care visits. The price you're given is clear from the start.
Travel between visits is never taken from your booked care time. If you book one hour of support, you receive one full hour of support.
We don't ask you to pay a deposit before your care and support begins.
If you're admitted to hospital, your regular home visits can be paused until you're ready to return home, so you aren't paying for visits you're not receiving.
Every person's needs are different, so the cost of home care will depend on the support you need and how often you need it.
Before your support begins, we'll talk with you about what help you need, how often you need it and what matters most to you. We'll then explain the cost clearly, so you can make an informed decision with no pressure and no surprises.